Terms and Conditions

Terms and Conditions

Last updated: 16 July 2026

1. About us

This website, clubties.com (the “Website”), is operated by Wrexham Club Ties Limited, trading as Wrexham Club Ties, a company registered in England and Wales under company number 03949173.

Our registered and trading address is:

Wrexham Club Ties Limited
The Tie Centre
Whitegate Road
Hightown
Wrexham
LL13 8RB
United Kingdom

You can contact us by:

  • Email: sales@clubties.com
  • Telephone: 01978 264930

In these Terms and Conditions, “we”, “us” and “our” refer to Wrexham Club Ties Limited. “You” and “your” refer to the person using the Website or placing an order with us.

2. These Terms

These Terms and Conditions govern:

  • your use of the Website;
  • purchases made through the Website;
  • telephone, email or in-person orders that refer to these Terms;
  • orders for standard, personalised, customised or bespoke products; and
  • any artwork, logos, emblems, wording or other material you provide to us.

Please read these Terms before using the Website or placing an order.

By placing an order, you confirm that you accept these Terms. If you do not accept them, you should not place an order.

Nothing in these Terms limits or excludes any legal rights you have as a consumer.

3. Eligibility to place an order

To place an order, you must:

  • be at least 18 years old;
  • be legally capable of entering into a binding contract;
  • provide accurate and complete information; and
  • be authorised to use the payment method provided.

If you place an order on behalf of a school, club, business, regiment, association or other organisation, you confirm that you have authority to bind that organisation.

4. Products

We sell products including ties, clip-on ties, bow ties, cravats, pocket squares, cummerbund sets and related accessories. Some products may be made, personalised or customised to order.

We take reasonable care to describe and display products accurately. However:

  • colours may appear differently depending on your screen, device and display settings;
  • handmade, woven, dyed or printed products may have minor variations;
  • measurements are approximate unless expressly stated otherwise;
  • fabric batches may vary slightly in colour, texture or finish; and
  • product packaging may differ from images shown on the Website.

These minor variations will not normally mean that a product is faulty.

We may change product specifications where necessary to comply with legal or regulatory requirements, or where the change does not materially reduce the product’s quality or performance.

5. Product availability and back orders

Products are subject to availability.

A product shown on the Website may be:

  • in stock;
  • available on back order;
  • made to order; or
  • temporarily or permanently unavailable.

Where an item is available on back order or must be manufactured, the stated delivery period is an estimate unless we expressly agree a guaranteed delivery date in writing.

If we cannot supply a product, we may:

  • offer a suitable alternative;
  • agree a revised delivery date; or
  • cancel the affected part of the order and refund the amount paid for it.

We will not substitute a materially different product without your agreement.

6. Placing an order

The Website allows you to check and amend your order before submitting it. You are responsible for ensuring that your order details are complete and accurate.

After you place an order, you may receive an acknowledgement email. This confirms that we have received your order, but it does not necessarily mean that we have accepted it.

A binding contract is formed when we:

  • send you an order acceptance or dispatch confirmation;
  • begin manufacturing a bespoke or personalised product with your approval; or
  • otherwise expressly confirm that we have accepted your order.

Each order constitutes a separate contract between you and us.

We may refuse or cancel an order before acceptance, including where:

  • a product is unavailable;
  • there is an obvious pricing or description error;
  • we cannot authorise your payment;
  • we cannot deliver to the address provided;
  • the order appears fraudulent or unlawful;
  • you have not supplied information required to fulfil the order; or
  • the requested design may infringe another person’s rights or be inappropriate, unlawful or offensive.

7. Bespoke, customised and personalised orders

A product is bespoke, customised or personalised where it is made or altered to your specification. This may include products featuring particular colours, stripes, lengths, sizes, wording, logos, crests, insignia, patterns or other design elements.

Before production, we may provide a visual, digital proof, design sheet, sample or specification for approval.

You are responsible for carefully checking all details, including:

  • spelling;
  • colours;
  • dimensions;
  • product style;
  • quantities;
  • positioning;
  • logos and artwork; and
  • any other design or production specification.

Once you approve a proof, design or specification, we may begin production. We are not responsible for errors that appeared in the approved material unless we introduced the error after approval.

Screen proofs and digital previews are illustrative. The finished product may differ slightly because of fabric characteristics, weaving, printing, embroidery, manufacturing tolerances or screen colour reproduction.

Changes requested after approval may:

  • incur additional charges;
  • delay production;
  • require a new quotation; or
  • be impossible if production has already started.

Except where a product is faulty, not as described or supplied incorrectly, bespoke and personalised products cannot normally be cancelled or returned once production has begun.

8. Customer artwork and intellectual-property rights

Where you provide us with artwork, names, logos, badges, crests, military insignia, trademarks, photographs, wording or other material, you confirm that:

  • you own the relevant rights or have permission to use the material;
  • you are authorised to ask us to reproduce it;
  • our use of it to fulfil your order will not infringe another person’s rights;
  • the material is accurate and lawful; and
  • the material is not defamatory, discriminatory, threatening, obscene or otherwise inappropriate.

You grant us a non-exclusive, royalty-free licence to use, reproduce, adapt and process the supplied material solely as reasonably necessary to quote for, design, manufacture and fulfil your order.

You remain responsible for obtaining any required permission from a school, club, regiment, public body, trademark owner or other rights holder.

We may refuse to reproduce any design where we reasonably believe that:

  • permission has not been obtained;
  • the design infringes intellectual-property rights;
  • the design is misleading or unlawful; or
  • production could expose us to a complaint, claim or reputational harm.

You agree to reimburse us for reasonable losses, liabilities and expenses arising from a third-party claim caused by material you supplied without the necessary rights or permission. This provision does not apply to the extent that the loss was caused by our own act or omission.

Unless otherwise agreed in writing, we retain ownership of:

  • our pre-existing designs;
  • our design systems, templates and production methods;
  • technical drawings and manufacturing specifications created by us; and
  • intellectual property developed independently of your supplied material.

Payment for a product does not transfer ownership of our underlying manufacturing files, templates or production methods.

9. Samples and prototypes

Samples, prototypes and pre-production products may be charged separately.

Unless we agree otherwise in writing:

  • samples are supplied for evaluation only;
  • approval of a sample authorises us to proceed with production;
  • bulk-manufactured products may have minor variations from the sample; and
  • sample charges are non-refundable once design or production work has started.

10. Prices

Prices are displayed in pounds sterling unless stated otherwise.

The price payable is the price shown when you submit your order, subject to correction of obvious errors.

Delivery charges and any applicable taxes or other charges will be shown during checkout or stated in our quotation.

For bespoke or trade orders, prices may depend on:

  • quantities;
  • materials;
  • manufacturing method;
  • artwork complexity;
  • sampling requirements;
  • delivery destination; and
  • requested timescales.

A quotation is valid for the period stated in it. Where no validity period is stated, it is valid for 30 days.

We may change Website prices at any time, but price changes will not affect an order that we have already accepted.

11. Payment

Payment must be made using one of the methods offered during checkout or otherwise agreed with us.

You confirm that you are authorised to use the payment method supplied.

We may take payment:

  • when you place the order;
  • when we accept the order;
  • before dispatch; or
  • in accordance with a deposit or staged-payment arrangement agreed for a bespoke or trade order.

For customised, bespoke or high-value orders, we may require full payment or a non-refundable deposit before design or production work begins.

Ownership of physical products passes to you when we have received payment in full. Responsibility for the products passes to you when they are delivered to you or a person identified by you to receive them.

12. Delivery

We will deliver to the address provided with your order. You are responsible for checking that the address is accurate and complete.

Delivery dates are estimates unless we expressly confirm in writing that a date is guaranteed.

Delivery times may be affected by:

  • product availability;
  • bespoke production requirements;
  • approval delays;
  • carrier delays;
  • customs procedures;
  • severe weather;
  • industrial action;
  • events outside our reasonable control; or
  • incomplete or inaccurate information supplied by you.

Where an order contains several products, we may deliver them separately.

You must notify us promptly if:

  • an order has not arrived within the expected period;
  • a parcel appears damaged;
  • items are missing; or
  • you have received an incorrect product.

We may ask you to provide photographs, retain packaging or cooperate with a carrier investigation.

We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by you. Additional delivery costs caused by incorrect information may be charged to you.

13. International orders

We may accept orders for delivery outside the United Kingdom at our discretion.

International orders may be subject to:

  • import duties;
  • customs charges;
  • local taxes;
  • handling fees; and
  • customs inspections or delays.

Unless we expressly state otherwise, you are responsible for these charges and for complying with the laws of the destination country.

We do not guarantee that every product is suitable or lawful for use, import or resale in every country.

14. Consumer cancellation rights

If you are a consumer purchasing a standard, non-personalised product online, you may have a legal right to cancel your order within 14 days after the day on which you receive the product.

To exercise this right, you must clearly inform us of your decision to cancel. You may contact us at sales@clubties.com.

After notifying us, you must return the product within 14 days.

You are responsible for the direct cost of returning a cancelled product unless:

  • the product is faulty;
  • the product is not as described;
  • we sent the wrong product; or
  • we have agreed otherwise.

You must take reasonable care of products while they are in your possession. We may reduce a refund to reflect a loss in value caused by handling beyond what is reasonably necessary to examine the product.

The statutory cancellation right does not normally apply to goods that are:

  • made to your specifications;
  • clearly personalised;
  • sealed for health or hygiene reasons and unsealed after delivery, where applicable; or
  • otherwise excluded from cancellation under applicable law.

Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected.

15. Our additional returns policy

In addition to any statutory rights, we offer an additional returns period for eligible products as described in our Refunds and Returns Policy.

Unless stated otherwise in that policy, an eligible product must:

  • be returned within 30 days of purchase;
  • be unused;
  • be in the condition in which you received it; and
  • be returned in its original packaging.

This additional policy does not create a right to return bespoke, customised or personalised products unless they are faulty, damaged, not as described or supplied incorrectly.

Where our Refunds and Returns Policy gives you greater rights than the minimum required by law, the additional policy will apply.

16. Faulty, damaged or incorrect products

Products must be of satisfactory quality, fit for their normal purpose and as described.

Please contact us promptly if a product is faulty, damaged, not as described or different from what you ordered.

We may ask for:

  • your order number;
  • a description of the issue;
  • photographs of the product and packaging; and
  • the return of the product for inspection.

Where you have a valid claim, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund.

We will reimburse reasonable standard return costs where a product is confirmed to be faulty, damaged, not as described or supplied incorrectly.

Damage caused by misuse, neglect, normal wear and tear, improper cleaning, unauthorised alteration or failure to follow care instructions is not a manufacturing fault.

17. Refunds

Approved refunds will be made to the original payment method unless we agree otherwise.

We aim to process an approved return promptly after receiving and inspecting the product. The time taken for the money to appear in your account may depend on your bank or payment provider.

Unless required by law or stated otherwise in our Refunds and Returns Policy:

  • original delivery charges may not be refundable;
  • upgraded or express-delivery costs may not be refundable beyond the cost of standard delivery; and
  • return-delivery costs are your responsibility.

Sale items will be refunded at the price actually paid.

18. Discount codes and promotions

Discount codes and promotions:

  • are subject to their stated conditions;
  • cannot be exchanged for cash;
  • may have an expiry date;
  • may be limited to particular products or customers;
  • may not be used with another offer unless stated otherwise; and
  • may be withdrawn or corrected where issued or applied in error.

Only one discount code may be used per order unless we state otherwise.

19. Website accounts

You may be able to create an account on the Website.

You are responsible for:

  • keeping your login information confidential;
  • providing accurate account details;
  • updating your information when it changes; and
  • activity carried out through your account.

You must notify us promptly if you believe your account has been accessed without permission.

We may suspend or close an account where we reasonably believe that it is being used unlawfully, fraudulently or in breach of these Terms.

20. Acceptable use of the Website

You may use the Website only for lawful purposes.

You must not:

  • interfere with the Website’s operation or security;
  • introduce viruses, malware or harmful code;
  • attempt to obtain unauthorised access to the Website, server or connected systems;
  • scrape, harvest or extract Website data using automated means without permission;
  • use the Website to commit fraud or another unlawful act;
  • impersonate another person or organisation;
  • submit false or misleading information; or
  • use Website content in a way that infringes our rights or another person’s rights.

We may restrict or block access where these requirements are breached.

21. Website content and intellectual property

The Website and its contents, including text, product descriptions, photographs, graphics, logos, designs, software and layout, are owned by or licensed to us and are protected by intellectual-property laws.

You may view and print Website content for personal, non-commercial use.

You must not, without our prior written permission:

  • reproduce or republish substantial Website content;
  • use our photographs or product descriptions commercially;
  • modify or create derivative works from Website content;
  • remove copyright or trademark notices;
  • use our name or branding in a way that suggests endorsement; or
  • use Website content to train, develop or operate a commercial automated system.

22. Third-party links

The Website may contain links to third-party websites or services.

These links are provided for convenience only. We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.

The presence of a link does not necessarily mean that we endorse the third party.

23. Reviews, comments and submitted content

Where the Website allows reviews, comments or other submissions, you must ensure that your content:

  • is accurate where it states facts;
  • reflects genuinely held opinions;
  • is lawful;
  • does not infringe another person’s rights;
  • is not defamatory, threatening, discriminatory or obscene; and
  • does not contain advertising, spam or malicious code.

You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce and moderate content you voluntarily submit for publication.

We may remove submitted content that breaches these Terms or applicable law.

24. Privacy and cookies

We process personal information in accordance with our Privacy Policy.

The Website may use cookies and similar technologies. Further information about the cookies used and your choices should be provided in our Cookie Policy or cookie-preference tool.

You should read the Privacy Policy and Cookie Policy alongside these Terms.

25. Our responsibility to consumers

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

A loss is foreseeable where it was obvious that it would happen or where both you and we knew, when the contract was formed, that it might happen.

We do not exclude or limit liability where it would be unlawful to do so. This includes liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • breach of your statutory rights in relation to products; or
  • any other liability that cannot legally be excluded.

We are not responsible for:

  • losses that were not foreseeable;
  • losses caused by inaccurate information or artwork supplied by you;
  • losses caused by events outside our reasonable control; or
  • business losses arising from a consumer purchase.

26. Business customers

This section applies where you purchase products wholly or mainly for purposes connected with your trade, business, craft or profession.

To the fullest extent permitted by law:

  • all implied terms are excluded except where they cannot legally be excluded;
  • we are not liable for loss of profit, revenue, business, contracts, anticipated savings, goodwill, reputation or data;
  • we are not liable for indirect or consequential loss; and
  • our total liability arising from an order will not exceed the total amount paid or payable for that order.

Nothing in this section excludes liability that cannot lawfully be excluded.

You are responsible for checking that the products, specifications, artwork, delivery schedule and quantities are suitable for your business requirements before approving an order.

27. Events outside our control

We are not responsible for a delay or failure caused by an event outside our reasonable control.

Such events may include:

  • natural disasters;
  • fire or flood;
  • epidemic or pandemic;
  • war, terrorism or civil unrest;
  • industrial action;
  • transport or carrier disruption;
  • failure of utilities or telecommunications;
  • cyberattacks;
  • government action;
  • customs delays;
  • shortages of raw materials; or
  • failure of a supplier that could not reasonably have been avoided.

We will take reasonable steps to reduce the effect of the event and resume performance when reasonably possible.

28. Complaints

Please contact us if you have a complaint:

Email: sales@clubties.com
Telephone: 01978 264930

Postal address:

Wrexham Club Ties Limited
The Tie Centre
Whitegate Road
Hightown
Wrexham
LL13 8RB
United Kingdom

Please include your name, order number and a clear description of the issue.

We will attempt to resolve complaints fairly and within a reasonable period.

29. Changes to these Terms

We may update these Terms from time to time, including to reflect:

  • changes to our products or services;
  • changes to our Website;
  • changes in law or regulation; or
  • changes to our business practices.

The version that applies to an order is the version in force when the order is placed.

The latest version will be published on the Website with its effective date.

30. Transfer of rights

We may transfer our rights and obligations under a contract to another organisation, provided that this does not reduce your rights.

You may transfer your rights or obligations only with our written agreement, except where the law permits otherwise.

31. Severability

Each paragraph of these Terms operates separately.

If a court or relevant authority decides that any provision is unlawful or unenforceable, the remaining provisions will continue in effect.

32. No waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

33. Third-party rights

Unless expressly stated otherwise, a person who is not a party to the contract has no right to enforce these Terms.

34. Governing law and jurisdiction

These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.

If you are a consumer living in another part of the United Kingdom, you may also be entitled to bring proceedings in the courts of the part of the United Kingdom in which you live.

If you are a business customer, the courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising from these Terms.

35. Contact details

Questions about these Terms should be sent to:

Wrexham Club Ties Limited
The Tie Centre
Whitegate Road
Hightown
Wrexham
LL13 8RB
United Kingdom

Email: sales@clubties.com
Telephone: 01978 264930