Privacy Policy

Last updated: 16 July 2026

1. Introduction

Wrexham Club Ties Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you:

• visit clubties.com;
• create or use a customer account;
• purchase or return a product;
• submit a bespoke tie design or request a quotation;
• contact us by email, telephone, post, social media or through the Website;
• visit our factory or purchase from us in person;
• subscribe to marketing communications; or
• otherwise interact with us.

It also explains your rights under applicable data-protection law.

In this Privacy Policy:

• “personal information” means information relating to an identified or identifiable individual;
• “Website” means clubties.com; and
• “we”, “us” and “our” mean Wrexham Club Ties Limited.

2. Who is responsible for your information?

The controller responsible for your personal information is:

Wrexham Club Ties Limited
Company number: 03949173

Registered and trading address:

Wrexham Club Ties Ltd
The Tie Centre
Whitegate Road
Hightown
Wrexham
LL13 8RB
United Kingdom

Email: sales@clubties.com
Telephone: 01978 264930

Please use these contact details for questions about this Privacy Policy or to exercise your data-protection rights.

We have not appointed a data protection officer. Privacy enquiries should be directed to the contact details above.

3. The information we collect

The personal information we collect depends on how you interact with us.

3.1 Identity and contact information

This may include:

• your name;
• billing address;
• delivery address;
• email address;
• telephone number;
• organisation, school, club, regiment or business name;
• job title or role;
• account username; and
• other contact information you provide.

3.2 Order and transaction information

This may include:

• products ordered;
• order number;
• order value;
• delivery method;
• payment status;
• transaction references;
• purchase history;
• returns, refunds and exchanges;
• VAT or invoicing information;
• correspondence concerning an order; and
• information required to prevent or investigate fraud.

We do not normally receive or store your complete payment-card number. Card and online payment details are generally processed by the payment provider used at checkout.

3.3 Account information

If you create an account, we may collect:

• your username;
• an encrypted version of your password;
• saved billing and delivery details;
• order history;
• account preferences; and
• information you add to your profile.

You are responsible for keeping your account credentials confidential.

3.4 Bespoke-design and quotation information

If you use our Tie Designer, ask us to produce a bespoke product or request a quotation, we may collect:

• the design you create or submit;
• selected colours, stripe widths, patterns and product specifications;
• logos, motifs, crests, badges, emblems, insignia or artwork;
• wording or personalisation instructions;
• quantities, sizes and delivery requirements;
• sample and approval information;
• proof approvals and requested amendments;
• details of the organisation represented; and
• correspondence relating to the design or quotation.

Submitted artwork may contain names or other personal information. You should only provide personal information that is necessary for the order and that you are authorised to provide.

3.5 Communications

When you contact us, we may collect:

• the content of your message;
• email and postal correspondence;
• telephone notes;
• social-media messages;
• complaints, feedback and enquiries; and
• any attachments or photographs you send.

Telephone calls are not routinely recorded unless we tell you otherwise.

3.6 Website and device information

When you use the Website, we or our service providers may automatically collect:

• your IP address;
• browser type and version;
• device type;
• operating system;
• time zone;
• pages viewed;
• links selected;
• referral source;
• session information;
• approximate location derived from your IP address;
• login and security activity; and
• cookie or similar technology identifiers.

Further information is provided in the Cookies section below.

3.7 Reviews and public submissions

If you submit a review, comment or other content, we may collect:

• your name or chosen display name;
• your review or comment;
• ratings;
• associated order information;
• IP address; and
• information used to detect spam or misuse.

Information published in a review or public comment may be visible to other Website users.

3.8 Information collected in person

If you visit our premises or purchase from us in person, we may collect information needed to:

• process your purchase;
• prepare an order or quotation;
• contact you about your order;
• issue an invoice or receipt; and
• maintain the security of our premises.

Where CCTV is used, appropriate signs should be displayed at the premises. CCTV information is not covered by this statement unless CCTV is currently operated.

3.9 Marketing information

Where relevant, we may collect:

• your marketing preferences;
• whether you have subscribed or unsubscribed;
• records of your consent;
• engagement with marketing emails; and
• your interests based on previous interactions with us.

3.10 Information about other people

You may provide information about another person, such as:

• an alternative delivery recipient;
• a representative of a school, club or business;
• an accounts or purchasing contact; or
• a person named in personalisation instructions.

You must ensure that you are permitted to provide this information and that the person understands how their information may be used.

3.11 Special-category information

We do not intentionally request sensitive or “special category” personal information, such as information about health, religion, ethnicity or political opinions.

Some regimental, school, association or organisational information could indirectly suggest information about an individual. Please do not provide sensitive personal information unless it is genuinely required and you are authorised to do so.

4. How we collect personal information

We collect information:

4.1 Directly from you

For example, when you:

• place an order;
• create an account;
• submit a design;
• request a quotation;
• contact us;
• return a product;
• submit a review;
• subscribe to communications; or
• visit our premises.

4.2 Automatically

We collect certain technical and usage information through:

• cookies;
• server logs;
• security tools;
• ecommerce software; and
• similar technologies.

4.3 From service providers

We may receive information from organisations that help us operate, including:

• payment providers;
• delivery companies;
• ecommerce and hosting providers;
• fraud-prevention providers;
• email providers;
• analytics providers; and
• customer-support or website-security providers.

4.4 From organisations and representatives

Where an organisation places an order or requests a quotation, it may provide contact information about its employees, officers, purchasing contacts or intended recipients.

4.5 From publicly available sources

For business-to-business enquiries, we may obtain limited professional contact information from:

• company websites;
• Companies House;
• trade directories;
• professional networking services; or
• other legitimate public sources.

5. How and why we use your personal information

UK data-protection law requires us to have a lawful basis for each use of personal information.

The principal lawful bases we rely on are:

• Contract: processing is necessary to enter into or perform a contract with you.
• Legal obligation: processing is necessary to comply with a legal requirement.
• Legitimate interests: processing is necessary for our legitimate business interests or those of another organisation, where those interests are not overridden by your rights.
• Consent: you have given us clear permission for a particular use.
• Legal claims: in limited circumstances, processing is necessary to establish, exercise or defend legal claims.

The table below summarises our main activities.

5.1 Managing orders and contracts

We use identity, contact, order, transaction and communication information to:

• accept and process orders;
• take or confirm payment;
• produce standard or bespoke products;
• deliver purchases;
• provide order updates;
• issue invoices and receipts;
• manage back orders;
• deal with cancellations, returns, refunds and exchanges; and
• communicate about the contract.

Lawful basis: Performance of a contract or steps requested before entering into a contract.

5.2 Producing bespoke products and quotations

We use contact, organisation, design, artwork and specification information to:

• assess design requests;
• prepare quotations;
• produce samples and proofs;
• confirm specifications;
• manufacture customised products;
• maintain a record of approved designs; and
• handle repeat orders.

Lawful basis: Performance of a contract, steps requested before entering into a contract, and our legitimate interest in accurately producing and administering bespoke products.

5.3 Processing payments

We use order and transaction information to:

• collect payment;
• verify payment status;
• process refunds;
• identify failed or disputed payments; and
• maintain financial records.

Lawful basis: Performance of a contract, compliance with legal obligations, and our legitimate interest in receiving payment and preventing financial loss.

5.4 Delivering products

We use names, addresses, contact details and order information to:

• package and dispatch products;
• provide tracking information;
• communicate about delivery;
• resolve lost or damaged parcel enquiries; and
• comply with customs requirements.

Lawful basis: Performance of a contract, legal obligations for international shipments, and our legitimate interest in resolving delivery issues.

5.5 Managing customer accounts

We use account and contact information to:

• create and administer accounts;
• authenticate users;
• save customer preferences;
• display order history;
• process password-reset requests; and
• prevent unauthorised access.

Lawful basis: Performance of a contract and our legitimate interest in providing secure account functionality.

5.6 Answering enquiries

We use contact and communication information to:

• respond to questions;
• provide product information;
• prepare quotations;
• advise on availability;
• resolve problems; and
• maintain customer-service records.

Lawful basis: Steps requested before entering into a contract and our legitimate interest in responding to customers and operating our business.

5.7 Handling complaints and legal claims

We use relevant order, payment, delivery and communication information to:

• investigate complaints;
• resolve disputes;
• respond to chargebacks;
• protect our legal rights;
• establish or defend legal claims; and
• provide information to advisers, insurers or authorities where appropriate.

Lawful basis: Performance of a contract, legal obligations, and our legitimate interest in protecting our business and resolving disputes.

5.8 Preventing fraud and maintaining security

We may use account, payment, IP address, device and transaction information to:

• authenticate users;
• detect suspicious orders;
• investigate fraud;
• prevent misuse;
• maintain Website security;
• identify malicious activity; and
• enforce our terms and policies.

Lawful basis: Our legitimate interest in protecting customers, our Website and our business, and compliance with legal obligations where applicable.

5.9 Maintaining business and tax records

We retain relevant order, invoice, payment and customer information to:

• maintain accounting records;
• prepare tax returns;
• respond to audits;
• comply with company and tax law; and
• demonstrate compliance with consumer and data-protection requirements.

Lawful basis: Compliance with legal obligations and our legitimate interest in maintaining appropriate business records.

5.10 Improving the Website and our services

We may use aggregated or individual technical and usage information to:

• monitor Website performance;
• diagnose faults;
• understand how customers use the Website;
• improve navigation and product presentation;
• test functionality; and
• measure demand for products.

Lawful basis: Our legitimate interest in operating and improving the Website. Where non-essential cookies are involved, we rely on consent as required by law.

5.11 Reviews and comments

We use review and comment information to:

• publish genuine customer feedback;
• respond to reviews;
• moderate content;
• detect spam; and
• maintain the integrity of Website submissions.

Lawful basis: Our legitimate interest in receiving and publishing customer feedback. Where consent is requested for a particular publication, we rely on that consent.

5.12 Marketing

We may use your contact details and marketing preferences to send information about products, promotions or services.

For individual consumers, we will normally send electronic marketing only where:

• you have consented; or
• the law permits us to contact an existing customer about similar products and we have provided a clear opportunity to opt out.

For business contacts, we may send relevant business-to-business marketing where permitted by law and where our legitimate interests are not overridden by the recipient’s rights.

Lawful basis: Consent or our legitimate interest in promoting relevant products, depending on the circumstances.

You can unsubscribe at any time by:

• selecting the unsubscribe option in a marketing email; or
• contacting sales@clubties.com.

We may retain a minimal suppression record after you unsubscribe so that we do not contact you again for marketing.

5.13 Corporate transactions

We may use and disclose relevant information in connection with:

• a business sale;
• merger;
• restructuring;
• investment;
• financing;
• insolvency process; or
• transfer of business assets.

Lawful basis: Our legitimate interest in managing and developing our business.

6. Our legitimate interests

Where we rely on legitimate interests, those interests may include:

• operating an efficient retail and manufacturing business;
• providing customer service;
• administering quotations and orders;
• retaining accurate design and production records;
• protecting the Website and customer accounts;
• preventing fraud and financial loss;
• maintaining appropriate business records;
• improving products and Website functionality;
• recovering debts;
• resolving disputes;
• defending legal claims; and
• promoting relevant products where permitted by law.

We consider the potential effect on individuals before relying on legitimate interests.

You may have the right to object to processing based on legitimate interests. Further information is provided below.

7. When information is required

Certain information is necessary to enter into or perform a contract.

For example, we normally need your:

• name;
• delivery address;
• billing information;
• contact details;
• product selection; and
• payment information.

For bespoke products, we may also need complete design specifications and approval.

If you do not provide required information, we may be unable to:

• process your order;
• manufacture the requested product;
• deliver your purchase;
• provide a quotation;
• issue a refund; or
• respond properly to your enquiry.

Optional fields should be identified as optional where appropriate.

8. Who we share personal information with

We do not sell personal information.

We may share personal information with the following categories of recipient where necessary.

8.1 Payment providers and banks

Payment providers process payments, refunds, fraud checks and transaction information.

The payment provider may act as an independent controller for some of its activities and will have its own privacy notice.

8.2 Delivery and logistics providers

We provide delivery companies with information such as:

• recipient name;
• delivery address;
• telephone number;
• email address;
• parcel information; and
• customs information where required.

8.3 Website, hosting and technology providers

We may use providers for:

• website hosting;
• domain and server services;
• ecommerce functionality;
• customer accounts;
• data backups;
• website maintenance;
• cybersecurity;
• spam detection;
• email delivery;
• analytics; and
• cookie-management tools.

These providers may process information on our behalf.

8.4 Professional advisers

We may share information with:

• accountants;
• auditors;
• solicitors;
• insurers;
• tax advisers;
• IT consultants; and
• other professional advisers.

8.5 Manufacturers, contractors and suppliers

Where necessary to fulfil an order, we may share limited information with contractors or suppliers involved in:

• producing components;
• processing artwork;
• embroidery, weaving or printing;
• packaging;
• repairs; or
• specialist fulfilment.

We will limit information to what is reasonably required.

8.6 Government bodies and regulators

We may disclose information to:

• HM Revenue & Customs;
• law-enforcement bodies;
• courts and tribunals;
• customs authorities;
• the Information Commissioner’s Office;
• consumer-protection bodies; and
• other public authorities.

We will do so where required by law or where reasonably necessary to protect rights, prevent fraud or respond to a lawful request.

8.7 Business purchasers

Information may be disclosed to a genuine prospective purchaser, investor, lender or professional adviser in connection with a corporate transaction, subject to appropriate confidentiality protections.

8.8 Social-media services

If you contact us through Facebook or another social-media platform, that platform will process information under its own privacy terms.

Your use of a social-media service is governed by the service provider’s policies, not this Privacy Policy.

9. Payment information

Payments made through the Website are processed using the payment methods displayed during checkout.

Payment providers may collect:

• cardholder name;
• billing address;
• payment-card details;
• bank or account information;
• device and IP information; and
• fraud-prevention information.

We generally receive confirmation of whether a payment succeeded, together with limited transaction details. We do not normally receive or retain your complete card number or security code.

Before publishing this policy, the business should identify the payment providers currently offered at checkout and add links to their privacy notices.

10. Cookies and similar technologies

Cookies are small text files stored on your device when you visit a website.

The Website may use the following categories of cookies.

10.1 Strictly necessary cookies

These cookies are required for functions such as:

• maintaining your shopping basket;
• operating checkout;
• processing account logins;
• remembering security choices;
• preventing fraud;
• balancing server traffic; and
• saving cookie preferences.

These cookies do not normally require consent where they are strictly necessary to provide a service requested by you.

10.2 Preference cookies

These cookies may remember choices such as:

• language;
• region;
• account preferences;
• product selections; and
• display settings.

10.3 Analytics cookies

These cookies help us understand:

• how visitors find the Website;
• which pages are used;
• how visitors move through the Website;
• whether errors occur; and
• how Website performance can be improved.

Non-essential analytics cookies should not be set unless you have provided consent where consent is legally required.

10.4 Marketing cookies

Marketing cookies may be used to:

• measure advertising;
• create audience groups;
• limit repeated advertisements; or
• show more relevant advertisements on other websites.

Marketing cookies should not be used without the required consent.

10.5 Third-party content

Embedded social-media, video, map or other third-party content may set cookies or collect usage information.

You should review the cookie settings displayed on the Website for current information about specific cookies, providers and durations.

You can manage non-essential cookies through the Website’s cookie-preference tool. You can also control cookies using your browser settings, although disabling necessary cookies may prevent parts of the Website from functioning correctly.

A separate Cookie Policy should identify the exact cookies and third-party technologies currently used.

11. International transfers

Some service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is lawful. Depending on the destination and provider, this may include relying on:

• UK adequacy regulations;
• the UK International Data Transfer Agreement;
• the UK Addendum to the European Commission’s standard contractual clauses;
• contractual and security safeguards; or
• another transfer mechanism permitted by law.

You may contact us for further information about safeguards relevant to your information.

Before publication, the business should verify where its hosting, email, payment, analytics and other technology providers process information.

12. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

Our usual retention approach is set out below.

12.1 Orders, invoices and accounting records

We normally retain order, invoice, payment and tax records for at least six years after the end of the relevant accounting period, or for another period required by applicable law.

12.2 Customer accounts

We retain account information while the account remains active.

If an account is closed or remains inactive, we may retain limited information where required for:

• completed orders;
• tax and accounting;
• fraud prevention;
• disputes;
• warranties; or
• legal claims.

12.3 Bespoke designs and production records

We may retain bespoke design files, specifications, approvals and production records for as long as reasonably required to:

• fulfil the order;
• support repeat orders;
• demonstrate what was approved;
• address quality issues;
• manage intellectual-property concerns; and
• establish or defend legal claims.

Where a design is associated with an organisation rather than a specific individual, we may retain it as an ongoing commercial production record after removing unnecessary personal information.

12.4 Enquiries and quotations

General enquiries and unsuccessful quotations may normally be retained for up to two years after the last meaningful contact, unless a longer period is justified by an ongoing relationship or potential claim.

12.5 Complaints and disputes

Complaint, chargeback and dispute records may be retained for up to six years after resolution, or longer where legal proceedings require it.

12.6 Marketing information

We retain marketing information until you unsubscribe, withdraw consent or object.

We may then retain a minimal suppression record indefinitely to ensure that your preference continues to be respected.

12.7 Technical and security logs

Website and security logs are generally retained for a limited period appropriate to operational and security needs, unless information must be preserved to investigate suspected fraud, misuse or a security incident.

12.8 Reviews and comments

Published reviews or comments may remain available until they are removed by us or the author, subject to our legal rights and obligations.

Associated moderation information may be retained as necessary to prevent spam, resolve disputes or demonstrate authenticity.

12.9 Determining retention periods

When no fixed period applies, we consider:

• why the information was collected;
• the amount and nature of the information;
• its sensitivity;
• the risk of harm from unauthorised use;
• whether the purpose can be achieved another way;
• the duration of the customer relationship;
• relevant limitation periods; and
• legal, tax, accounting and regulatory requirements.

We may anonymise information so that it can no longer identify an individual. Anonymised information may be retained and used for statistical or business-analysis purposes.

13. How we protect personal information

We use reasonable organisational and technical measures designed to protect personal information against:

• unauthorised access;
• accidental loss;
• inappropriate use;
• alteration;
• destruction; and
• unauthorised disclosure.

Measures may include:

• access controls;
• password protection;
• encryption in transit;
• secure payment processing;
• software updates;
• backups;
• malware protection;
• staff confidentiality requirements;
• limiting access according to business need; and
• procedures for responding to security incidents.

No internet transmission or storage system is completely secure. We cannot guarantee absolute security, but we take reasonable steps appropriate to the nature of the information and associated risks.

You should use a unique and secure password for your account and notify us promptly if you suspect unauthorised access.

14. Children’s information

The Website sells school products, but our online purchasing and quotation services are intended to be used by adults.

We do not knowingly seek to collect personal information directly from children for marketing or account-registration purposes.

A parent, guardian, school or other authorised adult should place orders involving a child.

Where a child’s name or other information is required for personalisation, the adult submitting the information must ensure that:

• the information is necessary;
• they are authorised to provide it; and
• its use is appropriate.

Please contact us if you believe that a child has supplied personal information without appropriate authorisation.

15. Automated decision-making

We do not currently make decisions about customers based solely on automated processing where those decisions produce legal or similarly significant effects.

Payment providers and fraud-prevention services may use automated systems to assess transactions. Those providers may act as independent controllers and should explain their processing in their own privacy notices.

16. Your rights

Depending on the circumstances, you may have the following rights.

16.1 Right of access

You may request confirmation of whether we process your personal information and obtain a copy of that information.

16.2 Right to rectification

You may ask us to correct inaccurate or incomplete personal information.

16.3 Right to erasure

You may ask us to delete personal information in certain circumstances.

This right is not absolute. We may retain information where necessary for legal obligations, completed contracts, fraud prevention or legal claims.

16.4 Right to restrict processing

You may ask us to restrict how we use your information in certain circumstances.

16.5 Right to data portability

Where processing is based on consent or contract and is carried out by automated means, you may be entitled to receive information you provided in a structured, commonly used and machine-readable format.

16.6 Right to object

You have the right to object at any time to the use of your personal information for direct marketing.

You may also object to processing based on legitimate interests. We will stop that processing unless we demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is required for legal claims.

16.7 Right to withdraw consent

Where we rely on consent, you may withdraw it at any time.

Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

16.8 Rights relating to automated decisions

Where applicable, you may have rights concerning decisions based solely on automated processing that have legal or similarly significant effects.

We do not currently carry out this type of decision-making ourselves.

16.9 Right to complain

You may complain to the Information Commissioner’s Office if you believe that your personal information has been used unlawfully.

We would appreciate the opportunity to address your concern first, but you are not required to contact us before approaching the ICO.

17. Exercising your rights

To exercise a right, contact:

Email: sales@clubties.com

Postal address:

Wrexham Club Ties Limited
The Tie Centre
Whitegate Road
Hightown
Wrexham
LL13 8RB
United Kingdom

Please describe your request clearly and provide enough information for us to identify relevant records.

We may ask for information needed to verify your identity. This is intended to prevent personal information from being disclosed to someone who is not authorised to receive it.

There is normally no fee for exercising a data-protection right. We may charge a reasonable fee or refuse a request where the law permits us to do so, including where a request is manifestly unfounded or excessive.

We will respond within the period required by applicable law. This is normally one month, although the period may be extended for a complex request or multiple requests. We will tell you where an extension applies.

Some rights are subject to legal conditions and exemptions.

18. Complaints to the ICO

The UK supervisory authority for data protection is the Information Commissioner’s Office.

You can contact the ICO through its website or by telephone:

Telephone: 0303 123 1113

Postal address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

The ICO’s current contact details should be checked before this policy is published or whenever it is updated.

19. External websites

The Website may contain links to third-party websites, including social-media services.

We are not responsible for how third parties collect or use personal information. You should read the privacy policy of any external website you visit.

20. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in:

• our business;
• the Website;
• our products and services;
• the providers we use;
• our information-handling practices; or
• legal and regulatory requirements.

The latest version will be published on the Website with a revised “last updated” date.

Where a change materially affects how we use existing personal information, we will take reasonable steps to bring the change to the attention of affected individuals before the new use begins.

21. Contact us

Questions, requests and complaints concerning personal information should be directed to:

Wrexham Club Ties Limited

The Tie Centre
Whitegate Road
Hightown
Wrexham
LL13 8RB
United Kingdom

Email: sales@clubties.com
Telephone: 01978 264930